Return policy

At Tricia's, we put real care into every piece of clothing we carry — and that same care extends to what happens after your order arrives. If something isn't right, we want to make it easy to fix.

Last Updated: June 2026

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1. Return Window

You have a generous window to decide whether your purchase is the right fit — literally and figuratively.

  • Return window: 30 days from the delivery date
  • Returns requested after 30 days from delivery will not be accepted
  • The clock starts the day your order is marked delivered, so check your items promptly when they arrive

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2. Return Eligibility

Not every item can come back, but most can — as long as it's in the same condition it left us.

  • Items must be: unworn, unwashed, and in original condition
  • Tags: original tags must still be attached
  • Packaging: returned in original packaging where possible
  • Final sale items: not eligible for return — these will be clearly marked at the time of purchase
  • Intimates and swimwear: for hygiene reasons, these items are only returnable if they've never been removed from their original sealed packaging
  • Items that show signs of wear, staining, or alteration will not be accepted for a refund

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3. How to Return

Starting a return at Tricia's is straightforward — just reach out and we'll walk you through it.

  • Step 1: Email us at info@apparelbytricia.com with your order number and the item(s) you'd like to return
  • Step 2: Let us know the reason for your return — this helps us improve and make sure we get you the right resolution
  • Step 3: We'll respond within 2 business days with approval and next steps
  • Do not ship anything back before hearing from us — unapproved returns may not be processed

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4. Return Label

Once your return is approved, getting your label is simple.

  • A prepaid return label will be emailed to you after your return request is approved
  • Print the label and attach it securely to your package before dropping it off
  • Note: the cost of return shipping will be deducted from your refund (see Section 8 for details), except in the case of damaged or defective items

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5. Restocking Fee

This one's easy — there isn't one.

  • Restocking fee: $0. We don't charge restocking fees, period.
  • Your refund reflects the full item price, minus only the return shipping cost where applicable
  • We believe returns shouldn't feel like a penalty, so we keep it simple

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6. Damaged or Defective Items

If your order arrives damaged or with a defect, that's on us — and we'll make it right quickly.

  • Email us within 48 hours of delivery at info@apparelbytricia.com
  • Include: your order number and clear photos of the damage or defect
  • You can choose between a full refund or a free replacement — whichever you prefer
  • You will not pay return shipping in this case; Tricia's covers it entirely
  • Please don't wait on this one — the 48-hour window exists so we can act fast on your behalf

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7. Refund Processing

Once we have your return in hand, we move quickly.

  • Refunds are processed within 5–7 business days of us receiving and inspecting the returned item
  • Refunds are issued to your original payment method — we don't issue store credit unless you request it
  • Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account
  • You'll receive an email confirmation once your refund has been issued

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8. Return Shipping Cost

We offer free shipping on every order going out — but return shipping works a little differently.

  • Return shipping cost: paid by the customer
  • The cost of the return label will be deducted from your refund amount
  • Exception: if your item arrived damaged or defective, Tricia's covers all return shipping — no deduction, no cost to you
  • We recommend keeping your tracking information until your refund is confirmed

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Contact Information:

Business Name: Tricia's (Operating by https://apparelbytricia.com/)
Address: 211 N York St, Pottstown, PA 19464, United States
Email: info@apparelbytricia.com
Phone: +1 (215)-840-9783
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)